If you run your own company and you’ve been juggling multiple communications systems lately, you may have wondered if getting a toll free number for business would be helpful. While getting a separate, dedicated phone number just for your business may seem like just a luxury or an extra expense at first, the many benefits associated with a unique number can quickly become more than worth the initial investment. From helping you maintain consistency to improving your customer service to protecting your personal privacy, a business number can be beneficial for any type of company. Here are just a few of the top reasons you may want to consider getting a dedicated phone number for your business.
1. You Can Set Up Business Hours
One of the benefits of getting a dedicated business phone number is that you can set up business hours, so if someone calls outside of those hours, they’ll be greeted with a pre-recorded, professional message. You won’t have to worry about your personal voicemail box getting filled up with messages from clients or business partners, since anyone calling your company after hours can leave a message on a dedicated line. This can help improve your work-life balance while still maintaining a highly professional image.
2. You Can Work After Hours
On the other hand, if you prefer to be available for customers and business partners around the clock, a dedicated phone line allows you to answer calls after hours while knowing for certain that you’re receiving a business, and not a personal, call. With many modern systems, you can pick up the office phone from anywhere, allowing you to give highly professional services anytime.
3. You Can Improve Your Brand
While it might not occur to you to use your business phone to strengthen your branding efforts, maintaining a consistent message can help you come across as professional, serious and dedicated. You won’t have to worry about losing customers because of confusion or misinformation, and you can post the same phone number across social media, business cards and the company website. People can easily identify your number with your company, making bringing in new clients more straightforward than ever.
4. You Can Screen Calls
One of the frustrating parts of only having a personal phone line that you use for business is that you aren’t able to screen calls. If you employ a receptionist, this is an especially important tool. With a professional number, you can choose to accept the call, ignore it or send it to voicemail, all while the person on the other end hears your recorded greeting message. This can allow you to set up a steadier flow of calls, rather than getting overwhelmed with many all at once.
5. You Can Personalize Your Greetings
With a business phone number, you can create a dedicated greeting message and voicemail message tailored specifically to your customers. They won’t have to listen to your personal phone voicemail, and they’ll be reassured they’ve contacted the right professionals. You can even change your voicemail message to fit changing seasons, company holidays or to inform callers of important changes, like a change in business hours, for example.
6. You Won’t Have To Give Out Your Personal Number
If you’ve ever experienced spam or robocalls on your personal phone, you know just how frustrating and annoying it can be when your phone number is accessed by people you don’t want contacting you. In some cases, this can become more of a danger than an annoyance. To prevent your phone number from getting out, a separate business number can help you keep your personal and private calls separate. You won’t have to hand out your personal number to potential clients or business partners anymore, and you can post your professional number on social media for easy contacts. Not only will this help you keep the two separate, but it can also help protect your privacy and avoid countless random, unwanted calls.
Running a business involves juggling a lot of moving parts, which can be frustrating to handle if you don’t have a dedicated communications system set up. Getting a unique business phone number could potentially offer far more benefits than you may have thought. If you’re debating whether getting a dedicated number would be helpful for your company, keep these top benefits in mind and you can make an informed decision.